Producing engaging content for corporate narratives;  

Writing product descriptions for the online store

Editing and distributing newsletters with focus on internal communication;

Creating and promoting content on social networks and monitoring engagement rates (e.g. comments and shares); Coordinating with marketing and design teams;

Designing and implementing a direct email marketing campaigns;

Marketing research on broader topics for retail fashion industry;

Identifying customers’ needs and following up consumer behaviors, adjusting e-mail and advertising campaigns accordingly;

Measuring web traffic to content (e.g. conversion and bounce rates)

Creating, managing and developing the digital brand strategy for all social media channels;

Creating relevant, creative and engaging digital storytelling for social advertising, based on basic SEO understanding;  

Following up all content marketing initiatives to drive traffic, engagement, which lead to sales and customer retention;

Maintaining the website, content categorization/structure, content development, distribution and measurement;

Processing and distributing all the customers inquiries for one the biggest online shopping retail companies;

Moderating and administrating the diverse products’ resumes online;

Reporting problems and technical challenges, related to software applications;

Training and onboarding on a monthly basis to newly recruited employees;

Responding to customers’ inquiries, providing support, information and result-oriented service mainly via phone (inbound and outbound);

Communicating and coordinating with the company's international departments in order to provide the customer with a relevant, ad-hoc solution;

Coaching newly recruited colleagues on products, internal communication and adapting their skills to the company’s set of goals;

Training and onboarding for new products and software solutions